Terms and Conditions
Welcome to the website www.industriasfreg.com, property of INDUSTRIAS FREG, S.A. DE C.V., hereinafter referred to as “Freg”, which is domiciled at Obreros de Cananea 2300-A, Colonia Constitución, Zapopan, Jalisco, C.P. 45018, with telephone numbers 01 (33) 36 10 26 98, with service hours from 09:00 to 17:30.
By accessing and using the website mentioned above, the user is accepting the TERMS AND CONDITIONS OF USE contained in this agreement and expressly declares their acceptance, in terms of the provisions of article 1803 of the Federal Civil Code. Otherwise, we ask you to refrain from using it and/or carrying out any transaction by virtue of the fact that their acceptance is mandatory.
And in case the user accesses, uses and observes the website www.industriasfreg.com, it will be considered as an absolute and express acceptance of the TERMS AND CONDITIONS OF USE stipulated here.
The sole use of said Internet page grants the general public the status of user (hereinafter referred to as “the user” or “the users”) and implies full and unconditional acceptance of each and every one of the conditions general and particular included in these TERMS AND CONDITIONS OF USE published by Freg, at the same time that the user accesses the website.
Any modification to these TERMS AND CONDITIONS OF USE will be made when the owner of the same, in this case Freg, considers it appropriate, being the sole responsibility of the user to ensure that they are aware of such modifications.
By this means, an adhesion agreement is celebrated for the use of the Internet page www.industriasfreg.com that is celebrated by: on the one hand, Freg and, on the other, the user, subjecting both parties to the provisions of this document. .
Use of www.industriasfreg.com
The purpose of the site is to inform and offer Freg products and/or services for sale, so the content, designs, images, photographs and any other element within www.industriasfreg.com are for the exclusive use of Freg. ; Therefore, any use, total or partial, that pursues a purpose other than that indicated above is expressly prohibited.
All intellectual property rights, whether registered or unregistered on the site, the content, images, information, photographs, logos, isologos, copies, names of families or categories, web design, sounds, multimedia, software, source code, among others, underlie and belong to Freg.
The user may only print and/or copy any information contained or published on the website www.industriasfreg.com exclusively for personal use, commercial use of said information is strictly prohibited. In case of being a moral person, it will be subject to the provisions of article 148, section IV of the Federal Copyright Law.
Some of the services and functions within the site require registration and/or subscription, so we will ask you to fill out some forms, committing you to enter only accurate and truthful information. Once registered, THE USER is responsible for the use and protection of their account information. THE USER must inform Freg under suspicion of improper use of his account, otherwise, Freg will not be responsible for damages, disagreements and/or actions not approved by the account holder. User passwords are stored in encrypted format, so Freg does not know them. THE USER has the facility to change their access data at any time, if they so wish. Freg reserves the right to, without prior notice, delete accounts or deny access to natural or legal persons who are caught making improper use of what is found on the site.
Freg will make reasonable efforts to make the content of the site available, which at no time represents an obligation for Freg, Freg may interrupt access to the site, or cancel access to its content at any time, without prior notice or liability. Access to www.industriasfreg.com and/or its content should in no case be understood as a generator of property rights or interests of any kind in favor of THE USER. Freg will have the power to modify, correct, delete and, in general, make any changes to the content of the site that it deems appropriate.
Freg is not responsible for any damage, harm or loss to THE USER caused by failures in the system, in the server or on the Internet. Freg will not be responsible for any virus that could infect THE USER’s equipment as a result of access, use or examination of the Site or as a result of any transfer of data, files, images, texts, or audio contained therein. THE USER may NOT attribute any responsibility or demand payment of damages, due to technical difficulties or failures in the systems or on the Internet.
The Website contains links to third party websites. Freg is not responsible for the content of those sites and makes no representations regarding the content or accuracy of the material on those sites. If THE USER decides to access third-party websites through these links, he does so at his own risk and responsibility.
The information, concepts and opinions published on said site do not necessarily reflect the position of Freg, nor of its employees, officers, directors, shareholders, licensees and concessionaires (hereinafter “affiliates”). For this reason, Freg is not responsible for any of the information, opinions and concepts that are issued on the aforementioned website. Likewise, Freg is not responsible for the information contained in the Internet page, including the subpages, in the understanding that the use and monitoring of the same is at the risk and responsibility of the user.
About the Newsletter
THE USER will have the option of accepting or not, being part of the Freg Promotional Mail Service and Newsletters. THE USER will have the possibility to cancel said subscription at any time. When THE USER shares his email, Freg reserves the right to use it, in order to obtain information, through service surveys, dynamics, among others.
Any information sent or contact established by THE USER through www.industriasfreg.com or its electronic means, will be the property of Freg. THE USER agrees to receive notices, messages, notifications or any other type of communication by electronic means. THE USER may not impersonate identities or identify himself with false data. Freg may carry out the necessary investigations to identify cases of registered users with different accounts, in order to obtain promotions for new accounts, or any other benefit; in such case, Freg may terminate said accounts and execute the actions it deems necessary, such as revoking user licenses, restricting access to the site or canceling any attempt to redeem the discount or additional benefit, in addition to canceling any order. of THE USER, without responsibility for Freg.
In the event that the user transmits to Freg any information, programs, applications, software or in general any material that requires to be licensed through the website www.industriasfreg.com or any of its means of communication, the user grants with this act to Freg a perpetual, universal, gratuitous, non-exclusive, worldwide and royalty-free license, which includes the rights to sublicense, sell, reproduce, distribute, transmit, create derivative works from, display and perform publicly.
Therefore, the user expressly waives with this act to carry out any action, demand or claim against Freg, its affiliates or suppliers for any current or eventual violation of any copyright or intellectual property derived from the information, programs , applications, software, ideas and other material that the user sends to the website www.industriasfreg.com or any of its means of communication.
It is our policy to act against intellectual property violations that could be generated or originated as stipulated in the legislation and in other applicable intellectual property laws, including the elimination or blocking of access to material that is subject to activities that infringe the intellectual property rights of third parties.
Acceptance of use and prices
The prices, promotions and inventory availability shown on www.industriasfreg.com apply exclusively to sales made online. In the event that the systems that involve the site www.industriasfreg.com were to present failures that alter the prices or promotions published, the customer will be informed of the incident and the purchase will be canceled, in case of not being able to contact him by phone. or email, we will proceed to cancel your purchase and notify you by the means of contact with which you registered your purchase.
The prices reflected in www.industriasfreg.com may be affected by differences in browser versions and configurations. The correct format for www.industriasfreg.com is: $6,999.00 (six thousand nine hundred and ninety-nine pesos). If the user has a different configuration in their browser, the thousands separator could be changed to periods instead of commas. And it could display the wrong format, for example: $6,999.00
All prices shown on www.industriasfreg.com are expressed in Mexican pesos (MXN) and include VAT. The expenses corresponding to the delivery service of the product are not included in the price of the product. A base shipping price is detailed at the time of making the purchase, which may vary in each shipment as it is third-party services, and in which case the User will be notified of any shortage to be covered. All shipping costs must be covered by THE USER before the shipment is made.
The price with the best benefit or promotion applied will be highlighted in another color or format.
The user understands that the products, prices and promotions shown on the www.industriasfreg.com site are exclusive to the website and may not be the same as those presented in the store, social networks or other Freg media. The images presented in Freg’s digital media are for illustrative purposes.
Prices are subject to change without notice.
The User can consult or select the promotions or discounts applicable to the product and the specific terms corresponding to each of them, during the purchase process prior to confirming the purchase.
Payments
You can make the payment of your purchase safely with any Credit or Debit Card: Visa, MasterCard or American Express; It is important to mention that the final authorization of your purchase will depend on the Issuer of your Card, so in case of any doubt or clarification in this regard, we suggest you contact them. In the case of credit cards, some credit institutions charge a commission for the service, a cost that will be transferred to the User, who accepts the charge for it. As well as payment can be made through PayPal, Mercado Pago or other digital methods, taking into account that the service provided is by third parties and Freg is not responsible for failures in the systems or services provided by said companies and for which we suggest reviewing the information and terms contained within their sites www.paypal.com, www.mercadopago.com.mx or the one corresponding to the payment method and system used by THE USER.
Payments made at www.industriasfreg.com by credit card, debit card, PayPal or any other means are subject to analysis and approval by Freg, Banking Institutions and Risk Centers, for which Freg reserves the right to request official documents from THE USER, as a means of validating the process of acquiring products through the Site, to validate the ownership and correct use of the means of payment and, in any case, to cancel the payment made according to its sole discretion. In case of ignorance on the part of the Banking Institution corresponding to the charges made by THE USER that corresponds through a credit card and derived from operations carried out on the Site, Freg reserves the right to initiate the corresponding legal actions and finalize the criminal or civil responsibilities as the case may be, as well as to carry out all those internal actions that may range from making the charge again to THE USER’s credit card, to the definitive cancellation of THE USER on the Site, for which no will require prior authorization from THE USER. Billing Policy In case of requiring an invoice for the purchase, THE USER can request it by email contabilidad@industriasfreg.com no later than 10 am UTC-6, on the penultimate business day of the month of purchase and for We appreciate having the following information on hand: – Purchase ticket (Billing Code). – RFC (Federal Taxpayer Registry). It is the responsibility of THE USER to provide the data and true and clear information to issue the invoice, for which we recommend you check that these are correct. If you require help to obtain the invoice, we invite you to call +52 (33) 3811 9515. The invoice will be sent to you via email no later than 06 (six) business days after the date on which which the invoice was requested. Availability of products and delivery The availability of our products offered through the website will be detailed on the website, during the purchase process and before concluding it. In the case of products that are required for manufacturing, this will be indicated on the page. In the event that for any reason the product, whether in stock or for manufacturing, is not available, one of our advisors will contact you to offer you an alternative solution that may include substitution, cancellation or another option with which THE USER is in agreement. The delivery time of the products offered on www.industriasfreg.com is subject to stock, availability or production process, so the delivery time is variable; which starts from the confirmation of the payment by the bank, online payment platform or the Freg finance area. Any delivery date presented for any of the products on the www.industriasfreg.com site should be considered as an estimated date and should not be considered as a final delivery date. Therefore, the client accepts that the processing and delivery times may be variable.
The order will be sent by Freg to the address specified by THE USER. In some cases, Freg may use delivery services through third parties, for which THE USER accepts that in such a case he will be subject to the delivery policies of the transport company. At the time of delivery, the person receiving the order will be asked to show identification, passport, driver’s license, any of them valid, or any other valid official identification document in the country where the delivery is made.
Freg will be responsible for the loss, damage or deterioration suffered by the Furniture during its transfer (delivery service), in the event that it is obliged to deliver it directly to THE USER’s address. In the event that THE USER picks up the Furniture or the merchandise at any of the addresses of Freg or its associates, from that moment on, THE USER will be responsible for the loss, damage or deterioration suffered by the Furniture and/or merchandise.
The cost for the delivery service will have to be added to the total purchase and will be calculated according to the place, volume and type of delivery selected by THE USER. During the purchase process, a base price to be covered by the freight service will be shown, which may increase depending on the address, volume or delivery specifications provided by THE USER and depending on the costs of the freight company that provides the service. In the event that said cost is greater than the base rate, it will be communicated to THE USER to make the complement of their payment.
The Freg service can be rejected or canceled by the client at any time, as long as it is given before Freg contracts the service. In case of rejecting or canceling the freight service, the client accepts that all responsibility for the freight will be borne by him.
In the event that at the time of delivery THE USER or any other person authorized to receive the merchandise is not at the specified address or there is any other situation attributable to THE USER, which prevents delivery and, therefore, Freg is prevented from making the delivery, THE USER must again cover the cost for the delivery and storage service if necessary. The above in order for Freg to reschedule the delivery service. All rescheduling and payment by THE USER must be agreed upon by email ataccountacion@industriasfreg.com and the corresponding amount must be paid prior to the new shipment. In the event that the cost for reprogramming or storage is not covered by THE USER, Freg will not have the obligation to deliver the merchandise. The amount referred to in this section will only be applicable when THE USER fails to generate, in writing and at least 3 business days prior to shipment, the change of delivery date directly to Freg staff.
THE USER accepts and acknowledges that all delivery services offered or contracted by Freg are at the door and on the ground floor, therefore, Freg will be responsible until the moment of delivery of the merchandise outside the address of THE USER. Neither Freg nor the contracted freight services offer the service of “flying” or lifting furniture and/or merchandise by means of ropes, pulleys or any other mechanism so that they enter the home through windows, balconies, platforms. , etc., as well as any other services that involve the removal, transfer, installation or placement of doors, windows, pictures, locks or manipulation of any other real estate that is not part of the object of the delivery.
In the case of THE USER requesting delivery within the home or some extra action to the service mentioned above, THE USER accepts that it is under their responsibility and not Freg’s and hereby exempts Freg from any damage caused during the placement of the product. In case of delivery within the home, THE USER must assign a space that is clear for Freg to deliver the furniture or merchandise.
In case of being delivered by a freight company external to Freg, the delivery within the address or any extra maneuver required by THE USER will be by agreement between the freight company and The User, for which Freg will not have any responsibility.
It is the obligation of THE USER to review and verify, prior to placing the order, that said products can be easily delivered by the freight personnel through the main door, or any other access designated for said purposes, which gives access to the address. specified by THE USER when generating the order.
THE USER undertakes to verify and verify the good condition of the merchandise purchased at the time of delivery. THE USER may oppose the delivery of the merchandise if it presents any defect, detail or imperfection, and notify Freg staff of said situation by any of Freg’s official means, as well as send proof of the situation so that it can be carry out the repair or physical exchange of the purchased merchandise for one of equal quality, at no additional cost to THE USER. Once THE USER signs the Delivery Document in accordance at the time of receiving the merchandise, he assumes the conditions in which it was received, so Freg will be exempt from making any return, repair or physical change of the merchandise. In this sense, it will be understood that THE USER assumes the risk of the merchandise from the moment he signs the Delivery Document in accordance.
THE USER will be responsible for any loss, damage or deterioration suffered by the merchandise, from the moment Freg has delivered it to the door, at the address specified by him. For these purposes, the delivery of the order must be certified with the Delivery Document.
In case of deliveries outside the Mexican Republic, each particular case will be reviewed with The User to calculate costs, times, delivery methods and/or any situation related to manufacturing, logistics and delivery.
Responsibility
There are several factors that must be met for an order to be processed, these include, but are not limited to, that the order is fully settled and that THE USER has registered complete and correct data for delivery. For cases of orders with incomplete data, Freg will request THE USER the necessary information to complete his order and make the delivery; In the event that THE USER decides not to share the extra information requested by the company, Freg may cancel THE USER’s order and issue the corresponding refund. There are also other factors that prevent the processing of an order, so Freg reserves the right at any time, and for any reason, to cancel any order or deny any service to THE USER.
Some situations beyond the control of Freg, natural disasters, acts of God or force majeure, may affect the processing and subsequent delivery of an order. For the purposes of this section, fortuitous event or force majeure shall be understood as those facts or events beyond the control of the parties, as long as said facts are unforeseeable, irresistible, insurmountable, current and do not come from any negligence or provocation of any of the parties.
Under these circumstances, Freg will be exempt from any liability, however, it undertakes to inform THE USER of such a situation in order to provide a solution or carry out the necessary steps to proceed with the reimbursement of the amount covered by THE USERNAME; making it clear that this process may require the request for additional information.
Cancellations
THE USER may cancel his order without any responsibility, as long as said purchase has been carried out in the store and/or www.industriasfreg.com and/or by mail), the order is not in the process of management, manufacturing or delivery and also the cancellation is made by THE USER within 3 (three) calendar days for manufactured products and within the first 24 business hours for stock products, from the completion of the purchase. In the event that the cancellation does not meet any of the conditions described above, the cancellation option may be denied or in some cases a conventional penalty of 20% (twenty percent) of the total cost of the cancellation may be applied to THE USER. order, without requiring an administrative or judicial resolution.
Any cancellation must be expressly accepted by THE USER, within the official Freg cancellation forms before proceeding with the cancellation. No cancellation can be made without such acceptance. A copy of the aforementioned confirmation will be sent to both parties for their safekeeping and administration.
The indicated conventional penalty will only be applicable in the event that THE USER requests the return of the amounts paid to Freg. In the event that THE USER wishes to allocate the amounts paid to acquire any other Freg Stock product either through www.industriasfreg.com or any of its branches or media, said penalty will not be applicable and the amount previously paid will be taken into account for the acquisition of the new product that THE USER selects. Does not apply to manufactured products.
Process for making a cancellation
THE USER can contact by phone +52 (33) 3811 9515 to request cancellation or via email to contacto@industriasfreg.com. or through any point of sale or directly with the sales representative.
For any cancellation THE USER must present proof of purchase.
If the purchase included any gifts or promotions, these will also be cancelled.
Refund Methods
Refunds made to credit and/or debit cards are exclusively for purchases made with that same card. Freg will be in charge of starting the refund process in the next 3 business days of the request, from there on refunds applied to cards issued by financial institutions, processing times will depend on each institution and Freg will have no relationship or responsibility for the process carried out by them.
In refunds to credit cards, a charge of 3.5% of the value of the purchase will be made due to the commission made by the credit card.
Prior agreement between Freg and THE USER, the reimbursement of the amounts paid may be made through an electronic wallet, profile of THE USER contained in Freg or in the digital profile of the client in case these exist at the time of cancellation, which will be delivered to THE USER, upon request of their identification documents, at the indicated Freg branch or in their digital profile. Said amount may be used for purchases in any of the physical sales methods and online Freg. THE USER may acquire merchandise without restriction of categories or minimum purchase amounts. The balance is valid for 1 year from its issuance, once this period has elapsed, the balance will be considered redeemed.
Reimbursements may also be made by Bank Transfer in favor of THE USER; THE USER accepts that in such a case it is likely that Freg will request additional information, in order to conclude the process.
Changes and Returns
Freg and THE USER accept and acknowledge that in the event that the merchandise received is not the one requested in the order generated by THE USER through www.industriasfreg.com, or it does not correspond to the quality, brand and characteristics established as specifications of the product, THE USER may request in writing to contacto@industriasfreg.com or by telephone at +52 (33) 3811 9515 the claim, return, change of merchandise and/or corresponding refund request, as long as the merchandise has not been altered by THE USER. In order to carry it out, it is important that THE USER has and shows proof of purchase, as well as returning the merchandise in good operating and physical condition and without obvious damage due to misuse, beyond the aforementioned claim.
Freg will not have the obligation to return amounts paid by THE USER, or to make the physical exchange of the merchandise for another of a different kind or quality, due to situations or assumptions other than those applicable to the guarantee, including, without limitation, personal tastes of THE USER such as: color, size, product detail, aesthetics, design, image, distribution of space or area intended for its placement, etc.
THE USER accepts and acknowledges that in the case of merchandise with a special price, single sale or in liquidation there will be no changes or returns, since, at the time of purchase, THE USER has accepted and consented to the conditions under which said merchandise was offered to the public.
Guarantees
Merchandise purchased through www.industriasfreg.com or any other official Freg means of purchase has a guarantee of 365 (three hundred and sixty-five) calendar days from the date of delivery.
The guarantee will not be valid once THE USER signed the Delivery Document in accordance with the delivery document at the time of receiving the merchandise and from that moment it will only be applicable against defects in materials or manufacturing and/or hidden defects in the merchandise. , and will not be applicable in the event that THE USER misuses the merchandise, when said defects derive from causes attributable to the USER, or, in the case of merchandise with a special price, single sale or in liquidation.
This guarantee is invalidated in products with fabric, if it is provided by THE USER.
To make the guarantee valid THE USER will have to send his request to contacto@industriasfreg.com, together with his proof of purchase and the description of the situation by who makes the warranty claim. Once the request is received, Freg will open a process and will contact THE USER to review the case carefully and verify if the guarantee is valid.
Data Protection
Freg informs THE USER that, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, the personal data that is referred to and/or provided by THE USER, will be treated under the concepts contained in our Notice of Privacy, so we suggest you read it carefully.
Restrictions for Minors
The use of www.industriasfreg.com is reserved for adults (according to the age corresponding to their country or entity); Minors must refrain from using the site, or do so under the consent and supervision of their parents or guardians, since they are responsible for any act carried out within the site, in accordance with these Terms and Conditions of Use.
Applicable Law and Jurisdiction
In case of any controversy that arises due to the interpretation or compliance with these Terms and Conditions of Use, Freg and THE USER agree to submit to the jurisdiction of the competent courts and the applicable legislation in the State of Jalisco, Mexico, expressly waiving to any other jurisdiction that may correspond to them, by reason of their present or future domiciles or for any other reason.
Acceptance of the terms and conditions
By entering and using this Website, identified as www.industriasfreg.com, owned by Freg, THE USER is accepting the Terms and Conditions of Use contained in this contract and expressly declares their acceptance using electronic means for this purpose, in terms of what provided by article 1803 and other relatives of the Federal Civil Code.
In the event that THE USER accesses, uses and observes the Site, it will be considered as an absolute and express acceptance of the Terms and Conditions of Use stipulated herein, the other documents incorporated therein by reference, as well as the applicable laws and regulations. in accordance with current legislation for the use of www.industriasfreg.com.
Freg reserves the right in its sole discretion, and without notice or notification to the user, to:
- a) Definitively terminate this agreement.
- b) Discontinue or definitively stop publishing the website www.industriasfreg.com
THE USER in this act undertakes to indemnify and release Freg and its subsidiaries, controller, shareholders, directors, employees, officers, directors and others, against any action, procedures, responsibilities, lawsuits, claims, losses, damages, costs, damages, expenses and costs, as well as the expenses and fees of lawyers and external advisors that derive or are related to the violation by THE USER of: (i) these Terms and Conditions, and/or (ii) any laws, rules, decrees or regulations in force.
Freg, as well as THE USER, acknowledge that the Terms and Conditions are of unlimited validity, and will come into force as of their publication on the Site.
Freg, its affiliates and subsidiaries reserve the right to modify this document, at the time and under the circumstances that best suit you, these changes being in force at the time of publication, so we recommend THE USER to review them periodically.