Availability of products and delivery
The availability of our products offered through the website will be detailed on the website, during the purchase process and before concluding it. In the case of products that are required for manufacturing, this will be indicated on the page. In the event that for any reason the product, whether in stock or for manufacturing, is not available, one of our advisors will contact you to offer you an alternative solution that may include substitution, cancellation or another option with which THE USER is in agreement.
The delivery time of the products offered on www.industriasfreg.com is subject to stock, availability or production process, so the delivery time is variable; which starts from the confirmation of the payment by the bank, online payment platform or the Freg finance area.
Any delivery date presented for any of the products on the www.industriasfreg.com site should be considered as an estimated date and should not be considered as a final delivery date. Therefore, the client accepts that the processing and delivery times may be variable.
The order will be sent by Freg to the address specified by THE USER. In some cases, Freg may use delivery services through third parties, for which THE USER accepts that in such a case he will be subject to the delivery policies of the transport company. At the time of delivery, the person receiving the order will be asked to show identification, passport, driver’s license, any of them valid, or any other valid official identification document in the country where the delivery is made.
Freg will be responsible for the loss, damage or deterioration suffered by the Furniture during its transfer (delivery service), in the event that it is obliged to deliver it directly to THE USER’s address. In the event that THE USER picks up the Furniture or the merchandise at any of the addresses of Freg or its associates, from that moment on, THE USER will be responsible for the loss, damage or deterioration suffered by the Furniture and/or merchandise.
The cost for the delivery service will have to be added to the total purchase and will be calculated according to the place, volume and type of delivery selected by THE USER. During the purchase process, a base price to be covered by the freight service will be shown, which may increase depending on the address, volume or delivery specifications provided by THE USER and depending on the costs of the freight company that provides the service. In the event that said cost is greater than the base rate, it will be communicated to THE USER to make the complement of their payment.
The Freg service can be rejected or canceled by the client at any time, as long as it is given before Freg contracts the service. In case of rejecting or canceling the freight service, the client accepts that all responsibility for the freight will be borne by him.
In the event that at the time of delivery THE USER or any other person authorized to receive the merchandise is not at the specified address or there is any other situation attributable to THE USER, which prevents delivery and, therefore, Freg is prevented from making the delivery, THE USER must again cover the cost for the delivery and storage service if necessary. The above in order for Freg to reschedule the delivery service. All rescheduling and payment by THE USER must be agreed through the email accounting@industriasfreg.com and the corresponding amount must be paid prior to the new shipment. In the event that the cost for reprogramming or storage is not covered by THE USER, Freg will not have the obligation to deliver the merchandise. The amount referred to in this section will only be applicable when THE USER fails to generate, in writing and at least 3 business days prior to shipment, the change of delivery date directly to Freg staff.
THE USER accepts and acknowledges that all delivery services offered or contracted by Freg are at the door and on the ground floor, therefore, Freg will be responsible until the moment of delivery of the merchandise outside the address of THE USER. Neither Freg nor the contracted freight services offer the service of “flying” or lifting furniture and/or merchandise by means of ropes, pulleys or any other mechanism so that they enter the home through windows, balconies, platforms. , etc., as well as any other services that involve the removal, transfer, installation or placement of doors, windows, pictures, locks or manipulation of any other real estate that is not part of the object of the delivery.
In the case of THE USER, I requested the delivery within the home or any extra action to the service mentioned above THE USER accepts that it is under his responsibility and not Freg’s and hereby exempts Freg from any damage caused during the placement of the product. In case of delivery within the home, THE USER must assign a space that is clear for Freg to deliver the furniture or merchandise.
In case of being delivered by a freight company external to Freg, the delivery within the address or any extra maneuver required by THE USER will be by agreement between the freight company and The User, for which Freg will not have any responsibility.
It is the obligation of THE USER to review and verify, prior to placing the order, that said products can be easily delivered by the freight personnel through the main door, or any other access designated for said purposes, which gives access to the address. specified by THE USER when generating the order.
THE USER undertakes to verify and verify the good condition of the merchandise purchased at the time of delivery. THE USER may oppose the delivery of the merchandise if it presents any defect, detail or imperfection, and notify Freg staff of said situation by any of Freg’s official means, as well as send proof of the situation so that it can be carry out the repair or physical exchange of the purchased merchandise for one of equal quality, at no additional cost to THE USER. Once THE USER signs the Delivery Document in accordance at the time of receiving the merchandise, he assumes the conditions in which it was received, so Freg will be exempt from making any return, repair or physical change of the merchandise. In this sense, it will be understood that THE USER assumes the risk of the merchandise from the moment he signs the Delivery Document in accordance.
THE USER will be responsible for any loss, damage or deterioration suffered by the merchandise, from the moment Freg has delivered it to the door, at the address specified by him. For these purposes, the delivery of the order must be certified with the Delivery Document.
In case of deliveries outside the Mexican Republic, each particular case will be reviewed with The User to calculate costs, times, delivery methods and/or any situation related to manufacturing, logistics and delivery.
Acceptance of use and prices
The prices, promotions and inventory availability shown on www.industriasfreg.com apply exclusively to sales made online. In the event that the systems that involve the site www.industriasfreg.com were to present failures that alter the prices or promotions published, the customer will be informed of the incident and the purchase will be canceled, in case of not being able to contact him by phone. or email, we will proceed to cancel your purchase and notify you by the means of contact with which you registered your purchase.
The prices reflected in www.industriasfreg.com may be affected by differences in browser versions and configurations. The correct format for www.industriasfreg.com is: $6,999.00 (six thousand nine hundred and ninety-nine pesos). If the user has a different configuration in their browser, the thousands separator could be changed to periods instead of commas. And it could display the wrong format, for example: $6,999.00
All prices shown on www.industriasfreg.com are expressed in Mexican pesos (MXN) and include VAT. The expenses corresponding to the delivery service of the product are not included in the price of the product. A base shipping price is detailed at the time of making the purchase, which may vary in each shipment as it is third-party services, and in which case the User will be notified of any shortage to be covered. All shipping costs must be covered by THE USER before the shipment is made.
The price with the best benefit or promotion applied will be highlighted in another color or format.
The user understands that the products, prices and promotions shown on the www.industriasfreg.com site are exclusive to the website and may not be the same as those presented in the store, social networks or other Freg media. The images presented in Freg’s digital media are for illustrative purposes.
Prices are subject to change without notice.
The User can consult or select the promotions or discounts applicable to the product and the specific terms corresponding to each of them, during the purchase process prior to confirming the purchase.