Returns & Exchanges
Freg and THE USER accept and acknowledge that in the event that the merchandise received is not the one requested in the order generated by THE USER through www.industriasfreg.com, or it does not correspond to the quality, brand and characteristics established as specifications of the product, THE USER may request in writing to contacto@industriasfreg.com or by telephone at +52 (33) 3811 9515 the claim, return, change of merchandise and/or corresponding refund request, as long as the merchandise has not been altered by THE USER. In order to carry it out, it is important that THE USER has and shows proof of purchase, as well as returning the merchandise in good operating and physical condition and without obvious damage due to misuse, beyond the aforementioned claim.
Freg will not have the obligation to return amounts paid by THE USER, or to make the physical exchange of the merchandise for another of a different kind or quality, due to situations or assumptions other than those applicable to the guarantee, including, without limitation, personal tastes of THE USER such as: color, size, product detail, aesthetics, design, image, distribution of space or area intended for its placement, etc.
THE USER accepts and acknowledges that in the case of merchandise with a special price, single sale or in liquidation there will be no changes or returns, since, at the time of purchase, THE USER has accepted and consented to the conditions under which said merchandise was offered to the public.